Terms and Conditions

WHAT IS IN THESE TERMS

These terms of use apply to your use of the Local Global mobile application software (together with its content, any upgrades and any other software or documentation which enables its use) (the “App”) and the services accessible through the App once you have downloaded a copy of the App onto your mobile telephone or handheld device (“Device”), (the “Services”).

DEFINITIONS

In these terms of use (the “Terms”) the following terms have the following meaning:

“Reservation”the reservation of VIP areas, areas, booths, tables, events or otherwise, including any associated products at Venue and Reservations shall be construed accordingly;
“User”a person who has registered to use the App, and/or that uses the App to make Reservations, and Users shall be construed accordingly;
“Venue”a specific venue, includes but is not limited to nightclubs, bars, pubs and live music venues which offers and accept Rvations from Users via the App.

WHO WE ARE AND HOW TO CONTACT US

The App is owned and operated by Local Global Ltd (company number: 10791248) (“we”, “our” or “us”, as applicable). For further information about Local Global Ltd you can contact us by e-mailing us here: [info@local-global.co.uk] or writing to us at: Local Global, 3 Park Terrace, Nottingham, United Kingdom, NG1 5DN.

OUR SERVICE TO YOU

We act as agent for the Venue by facilitating Venues to advertise available Reservations to Users, Users may then choose to place a Reservation with a Venue via the App. Once a Reservation is placed and accepted by a Venue, a contract will form between you and the Venue and the Venue’s own terms and conditions will apply in respect to that Reservation, cancellations or any refunds.

The Venue’s own terms and conditions can be found at the relevant venues own website, please ensure that you have read, understood and familiarised yourself with the Venue’s individual terms, rules or regulations prior to placing a Reservation.

We do not have any control over any Venue, Reservation fulfilment or the service provided by a Venue.

BY USING THE APP YOU ACCEPT THESE TERMS

Save where expressly stated to the contrary, these Terms apply to all Users. By using this App or creating an account you agree to these Terms which will bind you each time you use the App.

The ways in which you can use the App may also be controlled by the rules and policies of the consumer app store from which you downloaded the App. Such rules and policies, (including the permission you obtain to install the App on your Device) will apply in addition to these Terms.

You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third party charges as may arise and you accept responsibility for such charges.

You need to be 18 years of age to use the App. By creating an account, you represent and warrant that you are at least 18 years old or older. If you do not agree to any of the Terms, please do not use the App.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download or use the App on any Device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the Device.

WE MAY MAKE CHANGES TO THESE TERMS

We may amend these Terms from time to time. Every time you wish to use our App, please check these Terms to ensure you understand the Terms that apply at that time.

YOUR PRIVACY

We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information.

WE MAY SUSPEND OR WITHDRAW THE APP

The App is made available free of charge however the User may incur charges within the App for Reservations.

We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the App for business and operational reasons.

From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

YOUR ACCOUNT

You are required to register and create an account with us to use the App (“Account”). You must keep your registration and Account details confidential. If you become aware of any misuse or unauthorised use of your registration and Account details, you must inform us immediately by using the contact details provided above.

When you create an Account you may be required to provide personal data. Further information on the Terms on which we process any personal data that we collect from you, or that you provide to us can be found in our Privacy Policy.

If you breach any of these Terms we may (at our sole discretion) terminate or suspend any Account, or make use of any operational, technological, legal or other means available to enforce the Terms (including without limitation temporarily or permanently blocking specific IP addresses), at any time and without the need to give you prior notice.

HOW TO MAKE A RESERVATION

To make a Reservation, please follow the instructions on the App. You will need to provide credit or debit card details to secure the Reservation. Reservations made via the App be shall be processed through Stripe Connect.

Requesting a Reservation via the App (“Reservation Request”) does not guarantee that a Reservation has been made or confirmed. Reservations are subject to the Venue accepting a Reservation Request which will then be notified to you via the App.

When a Reservation is accepted you agree to the Venue’s own terms and conditions in respect of the Reservation, which may be stated either on their website, or on or via a link from the Venue’s page or area on the App.

CANCELLATIONS

All purchases made through the App are non-refundable.

HOW YOU MAY USE THE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON

In return for your agreeing to comply with these terms you may:

You must not:

We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

LICENCE RESTRICTIONS

You agree that you will:

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where the App contains links to other sites and resources provided by third parties (including Venues), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App and the Services belong to us (or our licensors) and the rights in the App and the Services are licensed to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these Terms.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information purposes and to facilitate Reservations with Venues only. They do not offer advice on which you should rely. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

We are not responsible for any Venue, Reservation fulfilment or the service provided by a Venue. We are not be liable for any damages, loss or injury (save where it would be unlawful for us to not be liable) of any kind incurred by you arising from any completed Reservation, your attendance at a Venue, or from any technical or other failure on the part of a Venue or it’s systems or hardware. It is your responsibility to seek, understand and familiarise yourself with the Venue’s individual terms, rules or regulations prior to attending the Venue and we shall have no liability to you in the event you are refused access to a Venue for non-compliance with such terms, rules or regulations.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS

We have the right to disable any Account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.

If we end your rights to use the App:

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at .

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at info@local-global.co.uk or call them on.

If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.

Please note that we act as agent for the Venue by facilitating Reservations with Users and we are unable to deal with any questions or disputes which may arise in respect to a Reservation with a Venue. Such enquiries should be communicated directly to the Venue.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

NO RIGHTS FOR THIRD PARTIES

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

We act as agent for the Venue by facilitating Reservations with Users and we are unable to deal with any questions or disputes which may arise in respect to a Reservation with a Venue. Such enquiries should be communicated directly to the Venue.

These Terms are governed by English law. Either you or we can bring legal proceedings in connection with these Terms or the App in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Nothing in these Terms will deprive you of your rights as a consumer to bring or defend proceedings in your home state, nor deprive you of the protection given to you by the laws of the country in which you live.